Shipping & Collection Policy

All orders are shipped by velocityforce.org on behalf of the customer at the customer’s instruction.

  • Orders are exclusively shipped with The Courier Guy courier service at this stage.
  • Velocityforce.org does not ship internationally and is ONLY shipped within the borders of South Africa.
  • It is the customer’s responsibility to ensure that the correct shipping address is entered during checkout to ensure the package reaches its intended destination.
  • All orders shipped by velocityforce.org are exclusive of insurance – unless an Optional Insurance charge is selected during checkout. It is the responsibility of the customer to obtain insurance for the shipment if not taking our optional insurance for shipping.
  • Optional Insurance is offered as an add-on service to your clients but at an extra charge.
  • An order will be considered completed by velocityforce.org once it has left our premises via the shipping company or been collected by the customer.
  • Velocityforce.org will not be held liable for any damages or losses that may be incurred during transit via theft, looting, hijacking, fire, mishandling, negligence, acts of God, or any other cause that is out of our control [force majeure] all subject to our insurance policy cover when optional insurance is selected.
  • Solar Panels will not be shipped via courier due to product sensitivity and size. Any mishandling of the product will lead to its failure. Each solar panel is tested and inspected before they leave our premises and are checked for any visible damages. 
  • Customer may send their own courier to collect solar panels. The order needs to be placed as a “PICK UP / COLLECTION” order and the courier needs to come close to the specific time to ensure we are able to help.
  • Abbreviations during checkout
    • Click here to find out more information regarding the shipping options provided 

Collections

  • The customer books a collection time during the checkout process. See the picture below.
    • Select Pickup
    • Select Date
    • Select Time
    • You are all set!
  • Orders may be collected – ONLY – once the “Ready for Collection” status update email has been received.
  • Customers who just show up for collection will NOT be assisted. Once the “Ready for Collection” status update email is received the customer will have 3 working days to collect the package.
  •  Pay on Collection – INSTANT EFT ONLY – NO CREDIT CARDS PAYMENT OPTIONS FOR COLLECTION/PICKUPPay on collection is only valid with a VALID order number – GIVE THIS NUMBER TO SECURITY, and only A driver allowed to collect – NO PASSENGERS ALLOWED WITH DRIVER. ONLY INSTANT EFT PAYMENTS ACCEPTED ON “Pay on Collection” – FUNDS NEED TO CLEAR BEFORE STOCK LEAVES. No passengers for collection. We can only assist 1 customer at a time. Please use your allocated collection time when collecting, as you will only be assisted in your allocated collection timeslot. If you have any other questions, please feel free to fill in the details below and send us a message or contact us via Whatsapp link on every page on the site. If you struggle to order online and need to have in-person assistance – contact us so we can assist.